Returns & Cancellations
At DazzSheen, every jewellery piece is thoughtfully designed, beautifully finished, and thoroughly inspected before dispatch. As jewellery involves hygiene, delicate materials, and handcrafted detailing, we follow a strict no-return and no-exchange policy except in the rare case of receiving a damaged or defective product. We request customers to review product descriptions, measurements, and images carefully before ordering.
All Sales Are Final
DazzSheen does not accept returns or exchanges for reasons such as change of mind, style or size preferences, personal liking, colour expectations, duplicate orders, or any other non-quality-related concerns. All purchases are considered final.
Damaged or Defective Products
If your order arrives damaged or defective, we are happy to assist—strictly under defined conditions. You must notify us within 48 hours of delivery at care@dazzsheen.com. A complete and continuous unboxing video is mandatory, clearly showing the sealed package, the opening process, and the defect without cuts or edits. The product must be unused and returned with all original tags, jewellery boxes, pouches, and certificates (if applicable). After verification by our Quality Control team, we will issue an Online Credit Voucher equivalent to the product value.
Online Credit Terms
Please note that refunds are not provided under any circumstances. For approved damage/defect claims, compensation is issued only in the form of an Online Credit Voucher. This voucher is valid for 6 months, can be redeemed on dazzsheen.com, and cannot be transferred, shared, or exchanged for cash.
Return Shipping
If your damage/defect claim is approved, our team will guide you through the return process. The jewellery must be securely packed and returned in its original condition. Return shipping charges must be borne by the customer unless the defect is confirmed as a manufacturing issue after inspection.
Final Review & Approval
All claims go through a thorough quality inspection. DazzSheen reserves the right to decline any return request if the unboxing video is missing, unclear, edited, or incomplete; if the reported defect is not validated; if the item appears used or tampered with; if tags or packaging are missing; or if the complaint is raised beyond the 48-hour window.
Cancellation Policy
Orders can be cancelled only before dispatch. Once shipped, cancellations or modifications are not possible. Prepaid order cancellations approved before dispatch will be compensated via Online Credit. COD orders cannot be cancelled after customer confirmation.